The workflow brief

Make the problem easy to understand.

Answer these questions about one process. Keep passwords and private client details out of the brief.

1. What event starts the workflow?
2. Who handles each step, and in which tool?
3. Where do people wait, repeat work or lose information?
4. How often does it happen? Use a real estimate.
5. What outcome would make the change worthwhile?
6. What should stay outside the first implementation?

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